Returns & Exchanges
Hi, busy bee! Hopefully you love everything you have purchased,
but if something doesn’t work out for you, here’s what to do:
Is your item eligible for return? We can help you determine that:
- Items must be returned unworn & unwashed.
- Items must be free from stains & odor, i.e.: pet, smoke, deodorant.
- Original tags must be attached & intact.
- If you feel you have received a defective or damaged item, please contact us immediately. We will work to make things right!
- Reach out to us at (469) 793-5444 or firstname.lastname@example.org
- Final Sale items will not be accepted for return. Final sale items include:
- Intimates & Face Masks
- Items purchased at a discounted rate
- Gift cards
- Holiday related items
- Items must be returned to store or postmarked within 21 days of purchase.
How to Make A Return:
- Return for an exchange:
- Contact us immediately at (469) 793-5444, we will check stock availability & place your item on a temporary hold if in stock. Item will be held until original arrives to us as long as proof of shipping is provided.
- Exchanges are shipped at customer cost unless otherwise determined by management.
- Return for store credit:
- Items must be postmarked within 21 days of the original order date.
- Returns are shipped at customer cost unless otherwise determined by management.
- Bee Fly & Co. does not grant refunds unless otherwise determined by management.
- When mailing a return:
- Please ensure your items are securely packaged, we are not responsible for items that are lost or damaged during their return journey.
- Please include the original receipt or return form provided by Bee Fly & Co.
- Send returns to the following address:
- 109 West Main St., Royse City, TX 75189
- Returns are processed within 2 business days of receipt, keep an eye on your email inbox for updates!
- Returns that do not meet requirements for exchange or return may be subject to a restocking fee. Please be sure to check out our return guidelines listed above!
- Ineligible returns can be shipped back to the customer at their own expense if chosen to do so.
If you have any questions about the process above please reach out to us via phone call, text, or email! We are here & happy to help!